Deliver better support by making contacts, companies, and tickets available in Freshdesk.
Setup
Navigate to your Profile Settings and select the API Key on the right most column.
Copy the API key and fill in the fields in Hightouch destination setup:
- API Key: token from Freshdesk
- Freshdesk Subdomain: subdomain for your Freshdesk support site, https://hightouch.freshdesk.com
Syncing
This integration support syncing the following objects:
- Contacts
- Companies
- Tickets
Sync modes
This integration supports both Update, Upsert, and Insert mode.
In Update mode, users and organizations can be matched based on the Freshdesk ID or the external ID and updated by Hightouch with the latest sync data.
In Upsert mode, users and organizations can be matched based on the Freshdesk ID or the external ID and updated or inserted by Hightouch with the latest sync data.
In Insert mode, any new tickets will be inserted by Hightouch with the latest sync data.
Field mapping
You can sync columns from your source to Freshdesk's default fields, as well as custom fields.
Tips and troubleshooting
Common errors
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.